Payments

Improve your customer service, enhance your brand equity, and unlock greater innovation with our contact center solutions powered by generative AI.

Are your risk and compliance frameworks still fit for purpose? Our risk and compliance consulting and enterprise digital transformation services help payment companies anticipate and mitigate risk — at speed.

Increase recoveries with our personalized collections strategies, omnichannel outreach, integrated self-service, and seamless payment options.

Focus on legitimate risks and minimize false positives with our transaction monitoring services. We help payments companies oversee customer transactions to identify suspicious activity, changes to their risk posture, and potential screening matches more quickly and easily.

Skip the major capital outlays and increase your speed to market. Use our BPaaS model to grow and scale your business quickly and cost-effectively. Combining cloud-based technology, advanced digital solutions, and our end-to-end managed services, Genpact manages all your critical business processes.

Detect, investigate, and prevent financial crime with riskCanvas™, Genpact's proprietary software suite for financial crime risk management. With dedicated modules for screening, transaction monitoring, risk scoring, and case management, riskCanvas provides a comprehensive, end-to-end solution for payment companies to manage financial crime risks.

Put the needs of your employees, customers, and partners at the heart of your digital strategy. Working with Rightpoint, a Genpact company, we help payment companies design and enhance the customer and employee journey using advanced data and analytics, journey mapping, contextual inquiry, and more.

Develop a lean digital core and modernize your tech stack. Genpact's technology services help you make the most of your existing IT investments while introducing you to advanced technologies like generative AI. Whatever technologies you choose, Genpact can implement them quickly and effectively.

Provide seamless, personalized, and timely service across channels with Cora Journey Optimizer, which delivers a full view of your customers' needs, behaviors, and journeys.