Sales and commercial services
Improve customer experience, keep them for life, and drive profitable growth.
Accelerating profitable growth
Faced with economic disruption, inflation, and rapid business transformation, companies must find new ways to deliver profitable growth. This means rethinking traditional business models, embracing data-driven marketing and sales strategies, prioritizing customer-centric experiences, and understanding what drives ROI.
Genpact's sales and commercial team helps you achieve all this and more. Our mission is simple: we help you deliver the right products at the right time, in the right place, with the right service. The result? Increased revenue through improved customer identification and conversion, renewals, upselling, cross-selling, and customer loyalty.
We're experts in creating differentiated customer and employee experiences using our deep industry knowledge, data-driven insights, and data-tech-AI capabilities to establish operating models that boost revenue growth. We help our clients transform marketing and sales operations, processes, metrics, and technology to deliver on their commitments to customers.
Our impact
Genpact named a market leader in HFS's 2023 Digital Marketing and Sales Service Providers Report
Genpact's solutions to supercharge sales for tech companies
Our solutions
Future-ready sales management
Our insights-driven sales approach, powered by generative AI and advanced analytics, helps predict consumer behavior, enhances personalization, and boosts revenue by recommending the next-best action for personalized digital experiences. We optimize sales and operations to drive revenue growth by providing actionable insights throughout the buyer/customer journey with adaptable data, AI, and process accelerators.
Customer success
We transform customer and employee experiences while driving brand and revenue growth. As your strategic growth partner, we use our deep data and process expertise and data-driven insights to enhance customer satisfaction and retention. We focus on high touchpoints, revenue, supply chain visibility, and streamlining operations to free up your team to focus on improving the customer experience.
Revenue growth management
Grow new business and boost top-line profits with our revenue growth management services and solutions. We analyze your revenue sources, pricing strategies, customer segments, and promotional effectiveness to accelerate profitability. Our knowledge of business operations and expertise in data, analytics, and enabling technologies (including generative AI) transform operations to enhance revenue, profits, and customer and employee experiences.
Marketing
Today's marketers are focused on improving the buyer/customer journey and experience by embedding data, technology, and analytics. We enable marketers to make agile, data-driven decisions based on customer insights, deliver the right experiences, and boost revenue and loyalty. Our technology-enabled marketing strategies give you a 360-degree customer view and foster a connected total experience by uniting customer, employee, and product interactions.
Connected commerce
To win customers and grow your business, it is crucial to build an agile, connected, and customer-centric commerce ecosystem. We provide innovative solutions centered on human experience, backed by our domain, data, and analytics expertise, to deliver hyperpersonalized experiences that increase customer conversion rates, promote loyalty, and drive revenue.
Awards and accolades
HFS
Horizon 3 Market Leader
Digital Marketing and Sales Service Providers
2023
HFS
Horizon 3 Market Leader
Retail and CPG Service Providers
2023
Everest Group PEAK Matrix
Leader
Advanced Analytics and Insights Services for Sales and Marketing Services
2022
Why Genpact
We help some of the world's largest organizations build world-class digital marketing, future-ready sales, revenue management, and customer success strategies. We focus on driving experience and growth for Fortune 500 clients with over 7,000 delivery professionals across 78 global locations.
45%
increase in marketing spend ROI
~10%
revenue increase
~8%
gross margin increase
+85%
consistent CSAT results
Our partners
Salesforce
Our strategic alliance with Salesforce and deep experience in sales strategy, user experience design, technology, and operations enables us to deliver world-class Salesforce transformation solutions to our clients.
Anaplan
With connected planning, Anaplan and Genpact help clients develop intelligent insights and improve strategic decisions.
Esker
Transform customer service operations with order automation solutions.
How we think
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Consumer goods and retail
Integrated, intelligent operations that forecast and act on fast-changing consumer needsLearn more -
Healthcare and life sciences
Building a better ecosystem of drugs, devices, and healthcare to keep people safe and wellLearn more -
High tech industry
Transform your high tech operations, sales, and supply chains to drive seamless experiences and accelerate growthLearn more -
Manufacturing
Transform and modernize your manufacturing operations to build the agility and intelligence you need to thrive in the futureLearn more -
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Software and digital platforms
Fuse the power of digital and data with the right operating model to grow at speed and scaleLearn more -
