Customer care insights

All financial institutions need to know about where to use generative AI now, what to have in place before they start, and a few risks to keep in mind.

Listen to this podcast to find out how global banking company Westpac is driving digital transformation to improve customer and employee experience.

Niall McConville, former general manager of retail distribution for TAL, weighs in on the biggest trends impacting the life and annuity insurance industry.