Retail industry
Transformation that drives customer engagement
Overview
Retailers need to elevate back-office functionality and tackle digital readiness to create exceptional customer experiences. Genpact uses process automation, artificial intelligence, and analytics to help retailers achieve this and more.
Genpact in retail: innovation for consumer trust
Featured solutions
Shaping the future of retail
Retailers can thrive in a consumer-driven economy by responding to changes in consumer behavior, tight margins, and the rise of e-commerce.
Manufacturing supply chains
Genpact gives clients a supply chain strategy and roadmap that helps them realize their strategic intent.
Connected commerce
Our connected commerce offering creates a healthy ecosystem of flawlessly integrated experiences for online sellers and their customers.
Channel revenue optimization
Genpact uses automation and analytics across order management to plug revenue leaks for consumer goods and retail companies.
Integrated sales and operations management
Genpact's integrated sales and operations management approach uses analytics, technology, and process improvements to boost sales and reduce admin.
Finance and accounting
Streamline your finance operations to add value across your retail business by realizing profitable growth, building resilience, and fueling innovation.
Data and analytics
Accelerate your digital transformation journey with advanced analytics and AI.
- Growth
The consumer goods and retail playbook
Only 6% of consumer goods and retail executives say their companies focus on all the right initiatives. We explore how industry leaders are responding to macro and industry-specific trends to create a playbook that help companies thrive.
Why Genpact
Genpact has unique insight and expertise gained from helping some of the world's biggest retail brands address their most pressing challenges. We accelerate process automation, supercharge AI and analytics, and redesign customer experiences for retailers.
5
of the top 10 global retailers are Genpact clients
$6+
billion data transactions every month
+500K
SKUs managed
How we think
- Customer and employee experience
Consumers are stocking up on the products they love and seeking out variety
READ MORE- AI and data analytics
Drive profitable growth during times of economic uncertainty with generative AI
Read more- Operational excellence
The CPG and retail playbook for navigating disruption while driving innovation
Read more- AI and data analytics
Retail media networks are booming. Here's how they can do even better
Read more-
Intelligent automation
Connect people, processes, data, and technology with intelligent automation services for better ways to do businessLearn more -
Artificial intelligence
See how Genpact can help you develop artificial intelligence services designed to deliver transformation at scale and optimize business processes.Learn more -
Cloud
Cloud is the future. Discover cloud services and solutions that can support business resilience, agility, and innovationLearn more -
Data and analytics
Accelerate your digital transformation journey with advanced analytics and AILearn more -
Technology services
We help clients develop a lean digital core, integrate and modernize applications, and accelerate their cloud journeyLearn more -
Experience
Put the needs of employees, customers, and partners at the heart of your digital transformation strategyLearn more -
Supply chain management
Genpact has more than 20 years of experience in global supply chain management. Explore our solutions that span planning to aftersales services.Learn more -
Finance and accounting
Finance and accounting solutions that realize profitable growth, build resilience, mitigate risk, and fuel innovationLearn more -
Sourcing and procurement
Grow profits, mitigate risk, and transform spend management with our strategic sourcing and procurement servicesLearn more -
Sales and commercial
See how our sales and commercial operations services help clients deliver impressive customer success across all touchpoints in the sales life cycle.Learn more -
