Jim Marous interviews Genpact on gen AI

Generative AI is pushing financial institutions to rethink how they work in exciting ways. Early adopters are already seeing the benefits. But there are considerations and lessons to build on before financial institutions can reap the rewards. Prime among them is a warning: the most dangerous thing about AI is assuming that it only delivers productivity.

Jim Marous, host of the top retail banking podcast Banking Transformed and owner and copublisher of The Financial Brand, caught up with our own Anu Sachdeva, global business leader for service lines and solutions, to get her insights.