Podcast

Banking on change: Westpac and Genpact on the role of generative AI in banking

Exploring the opportunities and challenges of generative AI in the end-to-end banking value chain with Westpac

Andrew Macey, COO of HR services at multinational financial services firm Westpac, shares his insights on the opportunities and challenges for generative AI in banking.

In this final episode in our banking on change series, Andrew discusses generative AI and what it means for the end-to-end value chain, including customer care, and financial planning and analysis. Hear his views on:

The potential of generative AI in improving employee experiences by letting people focus on higher-value tasks
Governance and ethics in the era of generative AI

Listen to the full episode. And don't miss out on the first episode delighting customers and employees and second one on cornering the auto-finance market at Westpac.

For more insights, listen to other episodes from our banking on change podcast series

Learn more

Insight hero how generative ai is improving loss expense and experience outcomes for insurers

How generative AI is improving loss, expense, and experience outcomes for property and casualty insurers

Genpact and AWS are empowering insurers to deliver quicker and more accurate content pricing and a streamlined claims experience using gen AI. Learn how.

Banking on collaboration: How to connect business and technology leaders

Unlock data-driven success. Three marquee banks share insights and spill their collaboration secrets. Watch now for expert tips!

Democratizing access to anti-financial crime

Justin Morgan, head of financial crimes compliance for Apex Fintech Solutions, discusses his plans to extend Genpact's riskCanvas to his firm's clients.