A connected dealer solution cuts customer wait time at Terex
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A connected dealer solution cuts customer wait time for service parts at Terex

How Terex used a connected dealer inventory solution to wow its end customers

Meeting customer expectations is essential for manufacturers today. And only a solid collaboration between manufacturers and dealers can deliver the right customer experience.

Genpact partnered with Terex to implement a connected dealer inventory solution, an AWS-hosted global supply chain planning solution that connects its ecosystem of dealers to cut customer wait times. The results? A 95% increase in the order fulfillment rate and an 80% reduction in planning efforts with over 1,000 service opportunities every month. A supply chain transformation in which everybody wins.

Taking stock of parts inventory for AGCO

AGCO transformed its service strategy to delight dealers and customers and increase revenue.

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